Return & Refund Policy

At Nurvena Organics, we are committed to providing you with high-quality wellness products that are carefully prepared and packaged. If you receive an incorrect, damaged, or defective product, we’re here to help.

1. Eligibility for Returns

We accept returns only in the following circumstances:

• You received the wrong product or an incorrect item.

• The product arrived damaged or defective.

• The product was damaged during delivery and is unusable.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, except where the product itself was damaged upon delivery.

2. Non-Returnable Products

For hygiene, safety, and product integrity reasons, we do not accept returns for:

• Products that have been opened or used.

• Products returned without their original packaging.

• Products damaged after delivery due to improper storage, handling, or use.

• Change-of-mind purchases after the product has been opened or used.

• Products purchased through unauthorized sellers or third parties.

Because our wellness oils and botanical formulations are intended for personal use, opened products cannot be resold or returned.

3. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order.

Please provide:

• Your order number

• A clear description of the issue

• Clear photographs of the product and packaging

• A video of the package/product where reasonably necessary to verify the issue

Our team will review your request and, if approved, provide a replacement or refund as applicable.

4. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

If a refund is approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Please note that shipping or delivery charges may be non-refundable, except where the return is due to an error on our part or the product was damaged/defective upon arrival.

5. Replacements

Where appropriate, Nurvena Organics may offer a replacement instead of a refund.

If the replacement item is unavailable, we may provide a refund for the affected product.

6. Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to the terms of this Return & Refund Policy.

For Cash on Delivery orders, refusing or rejecting a parcel after dispatch does not automatically qualify as a refund or cancellation.

7. Refund Processing Time

Approved refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on the payment method and financial institution.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to us because of:

• An incorrect or incomplete address

• An incorrect phone number

• Repeated failed delivery attempts

• Customer refusal to accept the order

any applicable re-delivery or shipping charges may be the customer's responsibility.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please contact Nurvena Organics with your order number and details of the issue.

Our team will review your request and provide further instructions where required.

Important: Please do not send any product back without receiving confirmation from our team first.

10. Policy Changes

Nurvena Organics reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will become effective upon publication.

Contact Us

For questions regarding returns, replacements, or refunds, please contact the Nurvena Organics customer support team through the contact details provided on our website.