Shipping Policy

At Nurvena Organics, we work to ensure that your order is packed carefully and delivered to you as quickly and safely as possible.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.

2. Delivery Time

Delivery times may vary depending on your location and courier service.

Estimated delivery time within Pakistan is:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to courier operations, weather, public holidays, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms specified in the relevant offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information.

Nurvena Organics cannot be held responsible for delivery issues caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Failure to respond to the courier

• Customer unavailability

• Refusal to accept the parcel

• Multiple failed delivery attempts

If a parcel is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply if the customer requests re-delivery.

5. Cash on Delivery Orders

For Cash on Delivery orders, customers are expected to accept and pay for their order when it is delivered.

Customers should ensure that someone is available at the provided delivery address to receive the parcel.

Repeated refusal or rejection of COD orders may result in restrictions on future COD purchases.

6. Tracking Your Order

Once your order has been dispatched, tracking details may be provided through the phone number, email address, or other contact information provided during checkout.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

7. Delayed Orders

If your order has exceeded the estimated delivery timeframe, please contact us with your order number so that we can assist you in checking the shipment status.

While we work closely with our delivery partners, Nurvena Organics is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

8. Lost or Damaged Shipments

If your parcel arrives damaged, please contact us as soon as possible and provide photographs or other relevant evidence of the damaged packaging and product.

If a shipment is reported as lost, we will coordinate with the relevant courier service to investigate the shipment and determine the appropriate resolution.

9. International Shipping

At this time, shipping availability may be limited to selected locations. Any applicable international shipping options, charges, duties, or taxes will be communicated at checkout or before dispatch.

Customers receiving international shipments are responsible for any customs duties, taxes, or other charges imposed by the destination country.

10. Contact Us

If you have questions about your order or its delivery, please contact the Nurvena Organics customer support team through the contact information provided on our website.

Please have your order number available so we can assist you more efficiently.

Nurvena Organics reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.