Terms of service

Terms of Service

Welcome to Nurvena Organics. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

These Terms of Service apply to all visitors, users, and customers of the Nurvena Organics website.

By using our website, you confirm that you are legally capable of entering into a binding agreement and agree to comply with these terms.

Nurvena Organics reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will be effective once posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors and appearance may vary slightly due to photography, lighting, and screen settings.

  • Packaging may occasionally differ from images shown on the website.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information.

We also reserve the right to discontinue or modify any product at any time.

3. Wellness Products and Product Information

Nurvena Organics products are designed to support general wellness and personal care.

Information provided on our website, including descriptions of ingredients and potential benefits, is intended for informational and wellness purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.

Our products should not be considered a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about using any product or ingredient, consult a qualified healthcare professional before use.

Customers are responsible for reading product information and following the recommended usage and safety instructions.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order where necessary.

  • Limit quantities of products purchased.

  • Cancel orders where product information, pricing, or availability contains an error.

  • Request additional information to verify an order.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

5. Prices and Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors or inaccuracies. If an order has been placed at an incorrect price due to a technical or human error, we may contact you regarding the order or cancel it and provide any applicable refund.

Customers are responsible for providing accurate billing and payment information.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers agree to provide accurate contact and delivery information and accept the order upon delivery.

Repeated refusal of COD orders, providing false contact information, or intentionally placing fraudulent orders may result in restrictions on future orders.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery time displayed on our website or communicated by our team.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Unforeseen logistical circumstances

  • Other factors outside our reasonable control

Nurvena Organics is not responsible for delays caused by third-party courier services or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

8. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms of that policy.

9. User Responsibilities

When using our website, you agree not to:

  • Use the website for unlawful purposes.

  • Provide false, misleading, or fraudulent information.

  • Attempt to interfere with the website's operation or security.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Copy, reproduce, or misuse our website content without permission.

  • Use our products or website in a manner that violates applicable laws.

10. Intellectual Property

All content available on the Nurvena Organics website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Marketing materials

is owned by or licensed to Nurvena Organics and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially use our content without prior written permission.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently from Nurvena Organics, and we are not responsible for their content, availability, privacy practices, or policies.

Your use of third-party services is subject to the terms and policies of those third parties.

12. Disclaimer

To the fullest extent permitted by applicable law, Nurvena Organics does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

While we make reasonable efforts to provide accurate information, we do not guarantee that all website content will always be complete, current, or free from errors.

Individual results from wellness and personal-care products may vary from person to person.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Nurvena Organics shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the applicable courts in Pakistan.

16. Contact Us

If you have questions regarding these Terms of Service, our products, orders, or any other matter relating to Nurvena Organics, please contact us through the contact information provided on our website.

Nurvena Organics reserves the right to update these Terms of Service at any time.